Frequently Asked Questions
General Questions
Is this service really free?
Yes, 100% free for homeowners. HVAC professionals pay a small fee to receive your request, which is how we keep the service free for you. You will never be charged anything.
How do you choose which contractors contact me?
Our AI searches Google reviews, Yelp ratings, customer feedback, pricing, and warranty information across the web to match you with up to 3 of the best licensed, insured HVAC professionals in your area.
Am I obligated to hire anyone?
Absolutely not. You are under zero obligation. Compare the quotes, ask questions, and only move forward if you find the right fit at the right price.
How quickly will I receive quotes?
Most homeowners receive their first quote within a few hours, and all 3 within 24 hours. During peak season, it may take slightly longer in some areas.
What areas do you serve?
We are expanding across California and nationwide. Enter your ZIP code in the quote form and we will let you know if we have pros in your area. We add new cities every week.
How is my information protected?
Your personal information is only shared with the matched contractors for the purpose of providing quotes. We never sell your data to third parties. See our Privacy Policy for full details.
AC and Cooling
How do I know if I need AC repair or replacement?
If your AC is over 10-15 years old, needs frequent repairs, or your energy bills are rising sharply, replacement is usually more cost-effective. For newer units with minor issues, a repair is likely the better choice.
What SEER rating should I look for in a new AC?
The minimum SEER2 rating is now 14.3 for most regions. Higher SEER ratings (16-25) cost more upfront but save significantly on energy bills over time. Your contractor can help you find the best balance.
How long does a new AC installation take?
A standard AC replacement typically takes 4-8 hours in a single day. If ductwork modifications are needed, it may extend to 2 days.
Heating and Furnace
How often should I replace my furnace?
Most furnaces last 15-20 years. If yours is approaching that age, making frequent repairs, or your heating bills are increasing, it may be time to compare replacement quotes.
What is the difference between a furnace and a heat pump?
A furnace burns fuel (gas, oil, propane) to create heat. A heat pump transfers heat from outside air and can both heat and cool your home. Heat pumps are more energy-efficient in moderate climates.
Should I replace my furnace and AC at the same time?
If both units are aging, replacing them together is usually more cost-effective. You get matched equipment for better efficiency, and you save on labor costs compared to two separate installations.
Heat Pumps and Mini Splits
Are heat pumps effective in cold climates?
Modern heat pumps with cold-climate technology work efficiently down to -15F or lower. However, in extreme cold regions, a dual-fuel system (heat pump plus gas furnace backup) may be the best option.
What is a ductless mini-split system?
A ductless mini-split provides heating and cooling without traditional ductwork. It consists of an outdoor compressor and one or more indoor air handlers. Ideal for room additions, garages, or homes without existing ducts.
How many mini-split zones do I need?
Each zone covers one room or area. A single-zone system handles one space, while multi-zone systems (2-8 zones) can condition your entire home. Your contractor will assess your specific needs.
Ductwork and Air Quality
How do I know if my ductwork needs replacement?
Signs include uneven temperatures between rooms, excessive dust, visible damage or disconnections, rattling noises, and higher-than-normal energy bills. Ducts typically last 15-25 years.
What indoor air quality solutions do you cover?
We connect you with specialists for air purifiers, UV germicidal lights, humidifiers, dehumidifiers, ventilation systems, air duct cleaning, and whole-home filtration systems.
Can leaky ductwork affect my energy bills?
Yes, significantly. The EPA estimates that leaky ducts can waste 20-30% of your conditioned air. Sealing or replacing damaged ductwork often pays for itself through energy savings.
Maintenance and Repairs
How often should I get an HVAC tune-up?
Schedule professional maintenance twice a year. Service your AC in spring before cooling season and your furnace in fall before heating season. Regular maintenance extends equipment life and prevents costly breakdowns.
What does an HVAC tune-up include?
A standard tune-up includes inspecting and cleaning components, checking refrigerant levels, testing electrical connections, lubricating moving parts, and verifying thermostat calibration.
When should I call for emergency HVAC repair?
Call immediately if you smell gas, hear unusual loud noises, notice electrical burning smells, have no heat during freezing temperatures, or see water leaking from your unit. These can be safety hazards.